ROOM RECONCILIATION FRONT OFFICE - HOUSEKEEPING

The Room Reconciliation is completed at the end of each day to ensure that the revenue is completely recorded, by reconciling the number of rooms occupied according to the front office and the number of rooms occupied according to the housekeeper.

Room Reconciliation disusun pada akhir setiap hari (malam hari sebelum “closing”) untuk memastikan bahwa revenue sudah benar-benar dicatat dengan benar, dengan menyamakan jumlah kamar yang terisi / terjual menurut Front Office dan jumlah kamar yang terisi / terjual menurut Housekeeping.

Also it validates the external cleaning contractor invoicing, when hotel subcontracts the housekeeping department. 

Room Reconciliation juga berguna untuk memvalidasi faktur / invoice kontraktor pembersihan eksternal, apabila hotel menggunakan pihak luar / subkontrak / outsourcing seluruh operasional departemen housekeeping.

The Room reconciliation must be performed systematically. 

Room Reconciliation harus dilakukan secara sistematis.

Every morning, prior to cleaning, all rooms should be physically opened to confirm their status, including the vacant cleaned rooms. This control should be formalized on the daily housekeeping report. 

Setiap pagi hari, sebelum pembersihan, semua kamar harus secara fisik dibuka untuk mengkonfirmasi actual status kamar, termasuk kamar vacant / tidak terjual. Kontrol ini harus diformalkan pada laporan Housekeeping Report / Housekeeping Worksheet.

The Housekeeping Manager carries out a daily report of: 

Housekeeping Manager melakukan laporan harian:

•        The number of rooms occupied based on the number of rooms actually cleaned. (Jumlah kamar terisi berdasarkan jumlah kamar yang benar-benar dibersihkan).

•        Day use. (penjualan / pemakaian day use).

•        Number of dirty rooms left from previous day. (Jumlah kamar kotor / vacant dirty tersisa dari hari sebelumnya).

•        Number of dirty rooms left for the next day. (Jumlah kamar kotor tersisa untuk hari berikutnya).

•        DND (don’t disturb), NSR (no show room), OOO (out of order).

The Front Office Manager caries out a daily report of: 

Front Office Manager menangani formulir laporan harian:

•        Number of room occupied based on the property management system. (Jumlah kamar yang terisi berdasarkan sistem manajemen property / hotel system).

•        Arrivals after closing of the day (for today and previous day). (Kedatangan / check in setelah closing di hari tersebut – untuk hari ini dan hari sebelumnya).

A daily reconciliation between these 2 separate documents and the identification of potential discrepancies is performed by a third independent person by reconciling the rooms cleaned to the rooms sold from previous night.  

Room Reconciliation antara 2 dokumen yang terpisah ini, harus diperiksa oleh orang ketiga yang independen / netral dengan menyamakan jumlah kamar dibersihkan dengan jumlah kamar dijual sejak malam sebelumnya (bisa dilakukan oleh RDM atau Director of Room atau EAM atau GM).

Any discrepancies are to be accounted for and formalized with sufficient justification. The documents used to count the number of rooms to be cleaned by a Room Attendant should be kept along with the housekeeping room reconciliation report. 

Setiap selisih / discrepancy harus dicatat dan diselesaikan dengan sebaik – baiknya. Dokumen – dokumen (HK worksheet) yang digunakan oleh Room Attendant harus disertakan bersama dengan laporan Room Reconciliation housekeeping.

Front office requests to housekeeping i.e. room move or day use must be formalised and kept with the room reconciliation. 

Request – request dari Front office kepada Housekeeping, misalnya; move room atau day use harus dicatat dan dilaporkan dalam Room Reconciliation.

The room reconciliation must be formally supervised by the General Manager on a daily basis. At the end of the month (or billing period), the subcontractor’s invoice must be reconciled with the room reconciliation reports to ensure billing accuracy. The number of rooms invoiced should correspond to the number of rooms actually cleaned.

Room Reconciliation harus diperiksa oleh General Manager setiap hari. Dan apabila hotel menggunakan outsourcing untuk seluruh operasional Housekeeping, maka pada akhir bulan (atau periode tagihan), faktur / invoice subkontraktor itu harus diselaraskan dengan Room Reconciliation untuk memastikan akurasi penagihan. Jumlah faktur / invoice kamar harus sesuai dengan jumlah kamar yang benar-benar dibersihkan.

HOTEL NAME
ROOM RECONCILIATION – RECEPTION
Date / Tanggal: ……..
Rooms Sold according to journal posting (Kamar terjual sesuai penerbitan jurnal)
	Room Numbers  (Jumlah Kamar)
Rooms Sold according to journal posting (Kamar terjual sesuai penerbitan jurnal)
+ Day use  (penjualan Day Use)
+ Late arrivals after closing current day (Kedatangan / check in setelah closing hari ini)
-  Late arrivals after closing previous day (Kedatangan / check in setelah closing kemarin)
-  Sales Corrections (Koreksi penjualan)
Complimentary Occupancy  (Tingkat Hunian Compliment)
+ Complimentary rooms (Kamar Compliment)
+ Staff rooms (kamar house use)
TOTAL OCCUPIED ROOMS ACCORDING TO FRONT OFFICE (Total kamar kosong berdasarkan Front Office)

 

 Front Office Signature: ……………..

(Tanda tangan Front Office) 

   

HOTEL NAME
ROOM RECONCILIATION – HOUSEKEEPING
Date / Tanggal: ……..
Cleaned rooms according to housekeepers floor reports (Kamar sudah dibersihkan berdasarkan laporan – worksheet petugas Housekeeping)
	Room Numbers  (Jumlah Kamar)
Rooms cleaned today  (Kamar dibersihkan hari ini)
- Rooms cleaned today but left from day before (Kamar dibersihkan hari ini tetapi sisa kemarin)
+ Rooms left to be cleaned tomorrow  (Sisa kamar untuk dibersihkan besok)
+ No service required and DND rooms  (Kamar yang terjual / isi tetapi tidak dibersihkan dan kamar DND)
+ Staff rooms not cleaned  (House Use yang tidak dibersihkan)
-  Room moves (Move Room / pindah kamar)
TOTAL OCCUPIED ROOMS ACCORDING TO HOUSEKEEPING (Total kamar kosong berdasarkan Housekeeping)

 

 Housekeeping Signature: ……………..

(Tanda tangan Housekeeping) 

                               

 

 

HOTEL NAME
ROOM RECONCILIATION – MANAGEMENT
Date / Tanggal: ……..
TOTAL OCCUPIED ROOMS ACCORDING TO FRONT OFFICE  (Total kamar isi / terjual berdasarkan Front Office)
TOTAL OCCUPIED ROOMS ACCORDING TO HOUSEKEEPING  (Total kamar isi / terjual berdasarkan Housekeeping)
DISCREPANCIES  (to be justified) Perbedaan / selisih (untuk disesuaikan)
ANALYSIS OF DISCREPANCIES   (Analisa / keterangan perbedaan / selisih)

 

 General Manager signature: ……………..

(Tanda tangan General Manager)