Monday, July 31, 2017

PUBLIC AREA FLOW CHART

PUBLIC AREA FLOW CHART


Contoh Public Area Flow Chart / Alur Kerja Public Area, dengan kondisi:
  1. Hotel bintang 3.
  2. Jumlah kamar 154 kamar.
  3. 1 Restaurant, 1 Lobby Lounge.
  4. 1 Swimming Pool.
  5. 2 Lift / Elevator.
  6. 2 unit building dipisahkan oleh basement dan swimming pool.
  7. 10 function / meeting room >> Addditional assignment - bukan daily activity.
  8. Jumlah staff pelaksana aktif (diluar yang day off) adalah 3 orang morning shift, 2 orang afternoon shift, dan 1 orang night shift.
  9. Keterangan Shift;
    • Morning Shift >> M1, M2, M3. 
    • Afternoon Shift >> A1, A2.
    • Night Shift >> N1.





PUBLIC AREA FLOW CHART

SHIFT      : MORNING.
PIC          : M1.

NO
ASSIGNMENT
TIME
1
MORNING BRIEFING, PREPARE EQUIPMENT, AND HAND OVER WITH NIGHT SHIFT
07.30 – 08.00
BRIEFING PAGI, PERSIAPKAN ALAT, DAN HAND OVER DENGAN SHIFT MALAM
2
CLEANING ENTRANCE STAIRCASE AREA AND GLASS DOOR
08.00 – 08.30
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU KACA
3
CLEANING LOBBY'S FURNITURE AND FLOOR
08.30 – 09.00
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
4
CLEANING LOBBY LOUNGE'S FURNITURE AND FLOOR
09.00 – 09.30
BERSIHKAN FURNITURE DAN LANTAI LOBBY LOUNGE
5
CLEANING FRONT DESK, BELL DESK, AND FRONT OFFICE AREA
09.30 – 10.00
MEMBERSIHKAN AREA FRONT OFFICE
6
CHECK AND CLEANING LOBBY REST ROOM
10.00 – 10.30
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
7
CLEANING NEW GUEST LIFT
10.30 – 11.15
MEMBERSIHKAN GUEST LIFT BARU
8
CHECK AND CLEANING GUEST LIFT CORRIDOR AREA
11.15 – 12.00
PERIKSA DAN BERSIHKAN AREA DEPAN GUEST LIFT CORRIDOR
9
LUNCH AND BREAK
12.00 – 13.00
ISTIRAHAT DAN MAKAN SIANG
10
CLEANING FRONT PARK AREA
13.00 – 13.15
MEMBERSIHKAN AREA PARKIR DEPAN
11
CLEANING ENTRANCE STAIRCASE AREA AND GLASS DOOR
13.15 – 13.45
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU KACA
12
CLEANING LOBBY'S FURNITURE AND FLOOR
13.45 – 14.15
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
13
CHECK AND CLEANING LOBBY LOUNGE'S FURNITURE AND FLOOR
14.15 – 14.45
CHECK DAN BERSIHKAN FURNITURE DAN LANTAI LOBBY LOUNGE
14
CHECK AND CLEANING LOBBY REST ROOM
14.45 – 15.15
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
15
CHECK AND CLEANING FUNCTION CORRIDOR 1ST FLOOR
15.15 – 15.45
PERIKSA DAN BERSIHKAN CORRIDOR FUNCTION LANTAI 1
16
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND OVER TO AFTERNOON SHIFT
15.45 – 16.00
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY


ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
HADIR 30 MENIT SEBELUM JAM KERJA
ALWAYS READY TO PREPARE AND STAND BY FOR FUNCTION ROOM AS ORDER OF HK SPV
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN FUNCTION ROOM SESUAI PERINTAH HK SPV
ALWAYS READY TO JOIN WITH OTHER SECTION IN CASE OF URGENT
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION LAIN APABILA DI BUTUHKAN
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG DI PERINTAHKAN

*********************************************************************************************


SHIFT      : MORNING.
PIC          : M2.

NO
ASSIGNMENT
TIME
1
MORNING BRIEFING, PREPARE EQUIPMENT, AND HAND OVER WITH NIGHT SHIFT
07.30 – 08.00
BRIEFING PAGI, PERSIAPKAN ALAT, DAN HAND OVER DENGAN SHIFT MALAM
2
CHECK & CLEANING 2ND FLOOR AREA
08.00 – 08.30
PERIKSA DAN BERSIHKAN AREA LANTAI 2
3
CLEANING SWIMMING POOL AREA
08.30 – 09.30
MEMBERSIHKAN AREA KOLAM RENANG
4
CLEANING OLD GUEST LIFT
09.30 – 10.00
MEMBERSIHKAN GUEST LIFT LAMA
5
CLEANING GUEST STAIRCASE: 5TH FLOOR-BASEMENT
10.00 – 10.30
MEMBERSIHKAN TANGGA TAMU: LANTAI 5 S/D BASEMENT
6
CLEANING FITNESS CENTER AREA
10.30 – 11.30
MEMBERSIHKAN AREA FITNESS CENTER
7
CLEANING 5TH & 6TH FLOOR AREA
11.30 – 12.00
MEMBERSIHKAN AREA LANTAI 5 DAN 6
8
CLEANING SWIMMING POOL AREA
12.00 – 12.30
MEMBERSIHKAN AREA KOLAM RENANG
9
LUNCH AND BREAK
12.30 – 13.30
ISTIRAHAT DAN MAKAN SIANG
10
CHECK & CLEANING 2ND FLOOR AREA
13.30 – 14.00
PERIKSA DAN BERSIHKAN AREA LANTAI 2
11
CLEANING SWIMMING POOL AREA
14.00 – 14.30
MEMBERSIHKAN AREA KOLAM RENANG
12
CLEANING 3RD FLOOR BALCONY AREA
14.30 – 15.00
MEMBERSIHKAN AREA BALKON LANTAI 3
13
LOBBY DUSTER LOBBY FLOOR,LOUNGE, AND FUNCTION ROOM CORRIDOR
15.00 – 15.45
LOBBY DUSTER LANTAI LOBBY, LOUNGE, DAN CORRIDOR FUNCTION ROOMS
14

CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND OVER TO AFTERNOON SHIFT
15.45 – 16.00
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY


ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
HADIR 30 MENIT SEBELUM JAM KERJA
ALWAYS READY TO PREPARE AND STAND BY FOR FUNCTION ROOM AS ORDER OF HK SPV
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN FUNCTION ROOM SESUAI PERINTAH HK SPV
ALWAYS READY TO JOIN WITH OTHER SECTION IN CASE OF URGENT
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION LAIN APABILA DI BUTUHKAN
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG DI PERINTAHKAN

*********************************************************************************************



SHIFT      : MORNING.
PIC          : M3.

NO
ASSIGNMENT
TIME
1
MORNING BRIEFING, PREPARE EQUIPMENT, AND HAND OVER WITH NIGHT SHIFT
07.30 – 08.00
BRIEFING PAGI, PERSIAPKAN ALAT, DAN HAND OVER DENGAN SHIFT MALAM
2
CLEANING ACCOUNTING OFFICE
08.00 – 08.30
MEMBERSIHKAN ACCOUNTING OFFICE
3
CLEANING MUSHOLA, AND BACK OFFICE REST ROOM 2ND FLOOR
08.30 – 08.45
MEMBERSIHKAN BACK OFFICE MUSHOLA DAN REST ROOM LANTAI 2
4
CLEANING BACK OFFICE CORRIDOR
08.45 – 09.15
MEMBERSIHKAN KORIDOR BACK OFFICE
5
CLEANING EMPLOYEE LOCKER ROOMS
09.15 – 09.30
MEMBERSIHKAN LOKER KARYAWAN
6
CLEANING 1ST FLOOR BACK OFFICE CORRIDOR AREA
09.30 – 10.00
MEMBERSIHKAN AREA KORIDOR BACK OFFICE LANTAI 1
7
CLEANING RESTAURANT AREA
10.00 – 10.30
MEMBERSIHKAN AREA RESTAURANT
8
CLEANING OLD FIRE STAIR CASE: 5TH FLOOR-BASEMENT
10.30 – 11.30
MEMBERSIHKAN TANGGA DARURAT LAMA DARI LANTAI 5 S/D BASEMENT
9
CLEANING BASEMENT AREA
11.30 – 12.00
MEMBERSIHKAN AREA BASEMENT
10
CLEANING NEW FIRE STAIR CASE: BASEMENT-11TH FLOOR / ROOF
12.00 – 13.00
MEMBERSIHKAN TANGGA DARURAT DARI BASEMENT S/D LANTAI 11 / ATAP
11
LUNCH AND BREAK
13.00 – 14.00
ISTIRAHAT DAN MAKAN SIANG
12
CHECK & CLEANING 2ND FLOOR AREA
14.00 – 14.30
PERIKSA DAN BERSIHKAN AREA LANTAI 2
13
CLEANING SWIMMING POOL AREA
14.30 – 15.45
MEMBERSIHKAN AREA KOLAM RENANG
14
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND OVER TO AFTERNOON SHIFT
15.45 – 16.00
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY


ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
HADIR 30 MENIT SEBELUM JAM KERJA
ALWAYS READY TO PREPARE AND STAND BY FOR FUNCTION ROOM AS ORDER OF HK SPV
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN FUNCTION ROOM SESUAI PERINTAH HK SPV
ALWAYS READY TO JOIN WITH OTHER SECTION IN CASE OF URGENT
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION LAIN APABILA DI BUTUHKAN
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG DI PERINTAHKAN
CHANGE THE PRAYING CLOTH EVERY 2 DAYS
MUKENA DAN SARUNG DI GANTI TIAP 2 HARI SEKALI

*********************************************************************************************



SHIFT      : AFTERNOON.
PIC          : A1.

NO
ASSIGNMENT
TIME
1
BRIEFING, PREPARE EQUIPMENT, AND HAND OVER WITH MORNING SHIFT
15.30 – 16.00
BRIEFING , PERSIAPKAN ALAT, DAN HAND OVER DENGAN SHIFT PAGI
2
CHECK AND CLEANING LOBBY REST ROOM
16.00 – 16.30
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
3
CLEANING LOBBY LOUNGE'S FURNITURE AND FLOOR
16.30 – 17.00
BERSIHKAN FURNITURE DAN LANTAI LOBBY LOUNGE
4
CLEANING ENTRANCE STAIRCASE AREA AND GLASS DOOR
17.00 – 17.30
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU KACA
5
CLEANING LOBBY'S FURNITURE AND FLOOR
17.30 – 18.00
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
6
CLEANING FRONT DESK, BELL DESK, AND FRONT OFFICE AREA
18.00 – 18.30
MEMBERSIHKAN AREA FRONT OFFICE
7
DINNER AND BREAK
18.30 – 19.30
ISTIRAHAT DAN MAKAN MALAM
8
CLEANING AND LOBBY DUSTER 5TH & 6TH FLOOR AREA
19.30 – 20.30
MEMBERSIHKAN AREA LANTAI 5 DAN 6
9
CLEANING OLD GUEST LIFT
20.30 – 21.00
MEMBERSIHKAN LIFT TAMU LAMA
10
CLEANING NEW GUEST LIFT
21.00 – 21.30
MEMBERSIHKAN GUEST LIFT BARU
11
CHECK AND CLEANING LOBBY REST ROOM
21.30 – 22.00
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
12
CLEANING ENTRANCE STAIRCASE AREA AND GLASS DOOR
22.00 – 22.30
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU KACA
13
CLEANING LOBBY'S FURNITURE AND FLOOR
22.30 – 23.00
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
14
CLEANING FRONT DESK, BELL DESK, AND FRONT OFFICE AREA
23.00 – 23.30
MEMBERSIHKAN AREA FRONT OFFICE
15
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND OVER TO NIGHT SHIFT
23.30 – 24.00
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY


ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
HADIR 30 MENIT SEBELUM JAM KERJA
ALWAYS READY TO PREPARE AND STAND BY FOR FUNCTION ROOM AS ORDER OF HK SPV
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN FUNCTION ROOM SESUAI PERINTAH HK SPV
ALWAYS READY TO JOIN WITH OTHER SECTION IN CASE OF URGENT
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION LAIN APABILA DI BUTUHKAN
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG DI PERINTAHKAN
HANDLE GUEST REQUEST
MENANGANI PERMINTAAN TAMU

*********************************************************************************************



SHIFT      : AFTERNOON.
PIC          : A2.

NO
ASSIGNMENT
TIME
1
BRIEFING, PREPARE EQUIPMENT, AND HAND OVER WITH MORNING SHIFT
15.30 – 16.00
BRIEFING , PERSIAPKAN ALAT, DAN HAND OVER DENGAN SHIFT PAGI
2
CLEANING MARKETING OFFICE,AND F&B
16.00 – 16.30
MEMBERSIHKAN OFFICE MARKETING DAN F&B
3
CLEANING BACK OFFICE CORRIDOR, REST ROOM AND MUSHOLA 2ND FLOOR
16.30 – 17.30
MEMBERSIHKAN CORRIDOR, REST ROOM DAN MUSHOLA LANTAI 2
4
BREAK AND DINNER
17.30 – 18.30
ISTIRAHAT DAN MAKAN MALAM
5
CLEANING POOL AREA, REST ROOM, AND BALCON 3RD FLOOR
18.30 – 19.30
MEMBERSIHKAN AREA POOL, REST ROOM, DAN BALKON LANTAI 3
6
CLEANING BASEMENT AREA AND REST ROOM
19.30 – 20.00
MEMBERSIHKAN AREA BASEMENT DAN REST ROOMNYA
7
CLEANING LOCKER ROOM, AND CORRIDOR
20.00 – 21.00
MEMBERSIHKAN RUANG LOKER DAN KORIDOR
8
CLEANING OLD FIRE STAIR CASE: BASEMENT-5TH FLOOR
21.00 – 22.00
MEMBERSIHKAN TANGGA DARURAT DARI BASEMENT S/D LANTAI 5
9
CLEANING NEW FIRE STAIR CASE: BASEMENT-11TH FLOOR / ROOF
22.00 – 23.00
MEMBERSIHKAN TANGGA DARURAT BARU DARI BASEMENT S/D LANTAI 11 / ATAP
10
CHECK AND CLEANING FUNCTION ROOMS AREA
23.00 – 23.30
MEMERIKSA DAN MEMBERSIHKAN AREA FUNCTION ROOM
11
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND OVER TO NIGHT SHIFT
23.30 – 24.00
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY


ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
HADIR 30 MENIT SEBELUM JAM KERJA
ALWAYS READY TO PREPARE AND STAND BY FOR FUNCTION ROOM AS ORDER OF HK SPV
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN FUNCTION ROOM SESUAI PERINTAH HK SPV
ALWAYS READY TO JOIN WITH OTHER SECTION IN CASE OF URGENT
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION LAIN APABILA DI BUTUHKAN
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG DI PERINTAHKAN
HANDLE GUEST REQUEST
MENANGANI PERMINTAAN TAMU

*********************************************************************************************



SHIFT      : NIGHT.
PIC          : N1.

NO
ASSIGNMENT
TIME
1
BRIEFING, PREPARE EQUIPMENT, AND HAND OVER WITH AFTERNOON SHIFT
23.30 – 24.00
BRIEFING , PERSIAPKAN ALAT, DAN HAND OVER DENGAN SHIFT SIANG
2
CHECK AND CLEANING LOBBY AREA
24.00 – 24.30
PERIKSA DAN BERSIHKAN AREA LOBBY
3
SUPPER AND BREAK
24.30 – 01.30
ISTIRAHAT DAN MAKAN MALAM
4
CHECK AND CLEANING LOBBY REST ROOM
01.30 – 02.00
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
5
BUFFING LOBBY FLOOR
02.00 – 03.00
BUFFING LANTAI LOBBY
6
BUFFING FUNCTION ROOM CORRIDOR
03.00 – 03.30
BUFFING KORIDOR FUNCTION ROOM
7
CHECK AND CLEANING ALL OF THE FUNCTION ROOMS AREA
03.30 – 04.00
PERIKSA DAN BERSIHKAN SEMUA AREA FUNCTION ROOM
8
CLEANING BACK OFFICE CORRIDOR, REST ROOM AND MUSHOLA 2ND FLOOR
04.00 – 04.30
MEMBERSIHKAN CORRIDOR, REST ROOM DAN MUSHOLA LANTAI 2
9
CLEANING NEW GUEST LIFT
04.30 – 05.00
MEMBERSIHKAN LIFT TAMU BARU
10
CLEANING OLD GUEST LIFT
05.00 – 05.30
MEMBERSIHKAN LIFT TAMU LAMA
11
CLEANING FRONT PARK AREA
05.30 – 06.30
MEMBERSIHKAN AREA PARKIR DEPAN
12
CLEANING BASEMENT AREA AND REST ROOM
06.30 – 07.00
MEMBERSIHKAN AREA BASEMENT DAN REST ROOMNYA
13
CLEANING EXECUTIVE OFFICE
07.00 – 07.30
MEMBERSIHKAN EXECUTIVE OFFICE
14
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND OVER TO MORNING SHIFT
07.30 – 08.00
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY


ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
HADIR 30 MENIT SEBELUM JAM KERJA
ALWAYS READY TO PREPARE AND STAND BY FOR FUNCTION ROOM AS ORDER OF HK SPV
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN FUNCTION ROOM SESUAI PERINTAH HK SPV
ALWAYS READY TO JOIN WITH OTHER SECTION IN CASE OF URGENT
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION LAIN APABILA DI BUTUHKAN
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG DI PERINTAHKAN
HANDLE GUEST REQUEST
MENANGANI PERMINTAAN TAMU

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