PUBLIC AREA FLOW CHART
Contoh Public Area Flow Chart / Alur Kerja Public Area, dengan kondisi:
- Hotel bintang 3.
- Jumlah kamar 154 kamar.
- 1 Restaurant, 1 Lobby Lounge.
- 1 Swimming Pool.
- 2 Lift / Elevator.
- 2 unit building dipisahkan oleh basement dan swimming pool.
- 10 function / meeting room >> Addditional assignment - bukan daily activity.
- Jumlah staff pelaksana aktif (diluar yang day off) adalah 3 orang morning shift, 2 orang afternoon shift, dan 1 orang night shift.
- Keterangan Shift;
- Morning Shift >> M1, M2, M3.
- Afternoon Shift >> A1, A2.
- Night Shift >> N1.
PUBLIC AREA FLOW CHART
SHIFT : MORNING.
PIC : M1.
NO
|
ASSIGNMENT
|
TIME
|
1
|
MORNING BRIEFING, PREPARE EQUIPMENT, AND
HAND OVER WITH NIGHT SHIFT
|
07.30 – 08.00
|
BRIEFING PAGI, PERSIAPKAN ALAT, DAN HAND
OVER DENGAN SHIFT MALAM
|
||
2
|
CLEANING ENTRANCE STAIRCASE AREA AND GLASS
DOOR
|
08.00 – 08.30
|
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU
KACA
|
||
3
|
CLEANING LOBBY'S FURNITURE AND FLOOR
|
08.30 – 09.00
|
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
|
||
4
|
CLEANING LOBBY LOUNGE'S FURNITURE AND FLOOR
|
09.00 – 09.30
|
BERSIHKAN FURNITURE DAN LANTAI LOBBY LOUNGE
|
||
5
|
CLEANING FRONT DESK, BELL DESK, AND FRONT
OFFICE AREA
|
09.30 – 10.00
|
MEMBERSIHKAN AREA FRONT OFFICE
|
||
6
|
CHECK AND CLEANING LOBBY REST ROOM
|
10.00 – 10.30
|
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
|
||
7
|
CLEANING NEW GUEST LIFT
|
10.30 – 11.15
|
MEMBERSIHKAN GUEST LIFT BARU
|
||
8
|
CHECK AND CLEANING GUEST LIFT CORRIDOR AREA
|
11.15 – 12.00
|
PERIKSA DAN BERSIHKAN AREA DEPAN GUEST LIFT
CORRIDOR
|
||
9
|
LUNCH
AND BREAK
|
12.00 – 13.00
|
ISTIRAHAT
DAN MAKAN SIANG
|
||
10
|
CLEANING FRONT PARK AREA
|
13.00 – 13.15
|
MEMBERSIHKAN AREA PARKIR DEPAN
|
||
11
|
CLEANING ENTRANCE STAIRCASE AREA AND GLASS
DOOR
|
13.15 – 13.45
|
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU
KACA
|
||
12
|
CLEANING LOBBY'S FURNITURE AND FLOOR
|
13.45 – 14.15
|
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
|
||
13
|
CHECK AND CLEANING LOBBY LOUNGE'S FURNITURE
AND FLOOR
|
14.15 – 14.45
|
CHECK DAN BERSIHKAN FURNITURE DAN LANTAI
LOBBY LOUNGE
|
||
14
|
CHECK AND CLEANING LOBBY REST ROOM
|
14.45 – 15.15
|
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
|
||
15
|
CHECK AND CLEANING FUNCTION CORRIDOR 1ST
FLOOR
|
15.15 – 15.45
|
PERIKSA DAN BERSIHKAN CORRIDOR FUNCTION
LANTAI 1
|
||
16
|
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND
OVER TO AFTERNOON SHIFT
|
15.45 – 16.00
|
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY
|
ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
|
HADIR 30 MENIT SEBELUM JAM KERJA
|
ALWAYS READY TO PREPARE AND STAND BY FOR
FUNCTION ROOM AS ORDER OF HK SPV
|
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN
FUNCTION ROOM SESUAI PERINTAH HK SPV
|
ALWAYS READY TO JOIN WITH OTHER SECTION IN
CASE OF URGENT
|
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION
LAIN APABILA DI BUTUHKAN
|
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
|
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG
DI PERINTAHKAN
|
*********************************************************************************************
SHIFT : MORNING.
PIC : M2.
NO
|
ASSIGNMENT
|
TIME
|
1
|
MORNING BRIEFING, PREPARE EQUIPMENT, AND
HAND OVER WITH NIGHT SHIFT
|
07.30 – 08.00
|
BRIEFING PAGI, PERSIAPKAN ALAT, DAN HAND
OVER DENGAN SHIFT MALAM
|
||
2
|
CHECK & CLEANING 2ND FLOOR AREA
|
08.00 – 08.30
|
PERIKSA DAN BERSIHKAN AREA LANTAI 2
|
||
3
|
CLEANING SWIMMING POOL AREA
|
08.30 – 09.30
|
MEMBERSIHKAN AREA KOLAM RENANG
|
||
4
|
CLEANING OLD GUEST LIFT
|
09.30 – 10.00
|
MEMBERSIHKAN GUEST LIFT LAMA
|
||
5
|
CLEANING GUEST STAIRCASE: 5TH FLOOR-BASEMENT
|
10.00 – 10.30
|
MEMBERSIHKAN TANGGA TAMU: LANTAI 5 S/D
BASEMENT
|
||
6
|
CLEANING FITNESS CENTER AREA
|
10.30 – 11.30
|
MEMBERSIHKAN AREA FITNESS CENTER
|
||
7
|
CLEANING 5TH & 6TH FLOOR AREA
|
11.30 – 12.00
|
MEMBERSIHKAN AREA LANTAI 5 DAN 6
|
||
8
|
CLEANING SWIMMING POOL AREA
|
12.00 – 12.30
|
MEMBERSIHKAN AREA KOLAM RENANG
|
||
9
|
LUNCH
AND BREAK
|
12.30 – 13.30
|
ISTIRAHAT
DAN MAKAN SIANG
|
||
10
|
CHECK & CLEANING 2ND FLOOR AREA
|
13.30 – 14.00
|
PERIKSA DAN BERSIHKAN AREA LANTAI 2
|
||
11
|
CLEANING SWIMMING POOL AREA
|
14.00 – 14.30
|
MEMBERSIHKAN AREA KOLAM RENANG
|
||
12
|
CLEANING 3RD FLOOR BALCONY AREA
|
14.30 – 15.00
|
MEMBERSIHKAN AREA BALKON LANTAI 3
|
||
13
|
LOBBY DUSTER LOBBY FLOOR,LOUNGE, AND
FUNCTION ROOM CORRIDOR
|
15.00 – 15.45
|
LOBBY DUSTER LANTAI LOBBY, LOUNGE, DAN
CORRIDOR FUNCTION ROOMS
|
||
14
|
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND
OVER TO AFTERNOON SHIFT
|
15.45 – 16.00
|
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY
|
ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
|
HADIR 30 MENIT SEBELUM JAM KERJA
|
ALWAYS READY TO PREPARE AND STAND BY FOR
FUNCTION ROOM AS ORDER OF HK SPV
|
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN
FUNCTION ROOM SESUAI PERINTAH HK SPV
|
ALWAYS READY TO JOIN WITH OTHER SECTION IN
CASE OF URGENT
|
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION
LAIN APABILA DI BUTUHKAN
|
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
|
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG
DI PERINTAHKAN
|
*********************************************************************************************
SHIFT : MORNING.
PIC : M3.
NO
|
ASSIGNMENT
|
TIME
|
1
|
MORNING BRIEFING, PREPARE EQUIPMENT, AND HAND
OVER WITH NIGHT SHIFT
|
07.30 – 08.00
|
BRIEFING PAGI, PERSIAPKAN ALAT, DAN HAND
OVER DENGAN SHIFT MALAM
|
||
2
|
CLEANING ACCOUNTING OFFICE
|
08.00 – 08.30
|
MEMBERSIHKAN ACCOUNTING OFFICE
|
||
3
|
CLEANING MUSHOLA, AND BACK OFFICE REST ROOM
2ND FLOOR
|
08.30 – 08.45
|
MEMBERSIHKAN BACK OFFICE MUSHOLA DAN REST
ROOM LANTAI 2
|
||
4
|
CLEANING BACK OFFICE CORRIDOR
|
08.45 – 09.15
|
MEMBERSIHKAN KORIDOR BACK OFFICE
|
||
5
|
CLEANING EMPLOYEE LOCKER ROOMS
|
09.15 – 09.30
|
MEMBERSIHKAN LOKER KARYAWAN
|
||
6
|
CLEANING 1ST FLOOR BACK OFFICE CORRIDOR AREA
|
09.30 – 10.00
|
MEMBERSIHKAN AREA KORIDOR BACK OFFICE LANTAI
1
|
||
7
|
CLEANING RESTAURANT AREA
|
10.00 – 10.30
|
MEMBERSIHKAN AREA RESTAURANT
|
||
8
|
CLEANING OLD FIRE STAIR CASE: 5TH
FLOOR-BASEMENT
|
10.30 – 11.30
|
MEMBERSIHKAN TANGGA DARURAT LAMA DARI LANTAI
5 S/D BASEMENT
|
||
9
|
CLEANING BASEMENT AREA
|
11.30 – 12.00
|
MEMBERSIHKAN AREA BASEMENT
|
||
10
|
CLEANING NEW FIRE STAIR CASE: BASEMENT-11TH
FLOOR / ROOF
|
12.00 – 13.00
|
MEMBERSIHKAN TANGGA DARURAT DARI BASEMENT
S/D LANTAI 11 / ATAP
|
||
11
|
LUNCH
AND BREAK
|
13.00 – 14.00
|
ISTIRAHAT
DAN MAKAN SIANG
|
||
12
|
CHECK & CLEANING 2ND FLOOR AREA
|
14.00 – 14.30
|
PERIKSA DAN BERSIHKAN AREA LANTAI 2
|
||
13
|
CLEANING SWIMMING POOL AREA
|
14.30 – 15.45
|
MEMBERSIHKAN AREA KOLAM RENANG
|
||
14
|
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND
OVER TO AFTERNOON SHIFT
|
15.45 – 16.00
|
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY
|
ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
|
HADIR 30 MENIT SEBELUM JAM KERJA
|
ALWAYS READY TO PREPARE AND STAND BY FOR
FUNCTION ROOM AS ORDER OF HK SPV
|
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN
FUNCTION ROOM SESUAI PERINTAH HK SPV
|
ALWAYS READY TO JOIN WITH OTHER SECTION IN
CASE OF URGENT
|
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION
LAIN APABILA DI BUTUHKAN
|
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
|
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG
DI PERINTAHKAN
|
CHANGE THE PRAYING CLOTH EVERY 2 DAYS
|
MUKENA DAN SARUNG DI GANTI TIAP 2 HARI
SEKALI
|
*********************************************************************************************
SHIFT : AFTERNOON.
PIC : A1.
NO
|
ASSIGNMENT
|
TIME
|
1
|
BRIEFING, PREPARE EQUIPMENT, AND HAND OVER
WITH MORNING SHIFT
|
15.30 – 16.00
|
BRIEFING , PERSIAPKAN ALAT, DAN HAND OVER
DENGAN SHIFT PAGI
|
||
2
|
CHECK AND CLEANING LOBBY REST ROOM
|
16.00 – 16.30
|
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
|
||
3
|
CLEANING LOBBY LOUNGE'S FURNITURE AND FLOOR
|
16.30 – 17.00
|
BERSIHKAN FURNITURE DAN LANTAI LOBBY LOUNGE
|
||
4
|
CLEANING ENTRANCE STAIRCASE AREA AND GLASS
DOOR
|
17.00 – 17.30
|
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU
KACA
|
||
5
|
CLEANING LOBBY'S FURNITURE AND FLOOR
|
17.30 – 18.00
|
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
|
||
6
|
CLEANING FRONT DESK, BELL DESK, AND FRONT
OFFICE AREA
|
18.00 – 18.30
|
MEMBERSIHKAN AREA FRONT OFFICE
|
||
7
|
DINNER
AND BREAK
|
18.30 – 19.30
|
ISTIRAHAT
DAN MAKAN MALAM
|
||
8
|
CLEANING AND LOBBY DUSTER 5TH & 6TH
FLOOR AREA
|
19.30 – 20.30
|
MEMBERSIHKAN AREA LANTAI 5 DAN 6
|
||
9
|
CLEANING OLD GUEST LIFT
|
20.30 – 21.00
|
MEMBERSIHKAN LIFT TAMU LAMA
|
||
10
|
CLEANING NEW GUEST LIFT
|
21.00 – 21.30
|
MEMBERSIHKAN GUEST LIFT BARU
|
||
11
|
CHECK AND CLEANING LOBBY REST ROOM
|
21.30 – 22.00
|
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
|
||
12
|
CLEANING ENTRANCE STAIRCASE AREA AND GLASS
DOOR
|
22.00 – 22.30
|
MEMBERSIHKAN AREA TANGGA MASUK DAN PINTU
KACA
|
||
13
|
CLEANING LOBBY'S FURNITURE AND FLOOR
|
22.30 – 23.00
|
MEMBERSIHKAN FURNITURE DAN LANTAI LOBBY
|
||
14
|
CLEANING FRONT DESK, BELL DESK, AND FRONT
OFFICE AREA
|
23.00 – 23.30
|
MEMBERSIHKAN AREA FRONT OFFICE
|
||
15
|
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND
OVER TO NIGHT SHIFT
|
23.30 – 24.00
|
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY
|
ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
|
HADIR 30 MENIT SEBELUM JAM KERJA
|
ALWAYS READY TO PREPARE AND STAND BY FOR
FUNCTION ROOM AS ORDER OF HK SPV
|
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN
FUNCTION ROOM SESUAI PERINTAH HK SPV
|
ALWAYS READY TO JOIN WITH OTHER SECTION IN
CASE OF URGENT
|
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION
LAIN APABILA DI BUTUHKAN
|
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
|
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG
DI PERINTAHKAN
|
HANDLE
GUEST REQUEST
|
MENANGANI
PERMINTAAN TAMU
|
*********************************************************************************************
SHIFT : AFTERNOON.
PIC : A2.
NO
|
ASSIGNMENT
|
TIME
|
1
|
BRIEFING, PREPARE EQUIPMENT, AND HAND OVER
WITH MORNING SHIFT
|
15.30 – 16.00
|
BRIEFING , PERSIAPKAN ALAT, DAN HAND OVER
DENGAN SHIFT PAGI
|
||
2
|
CLEANING MARKETING OFFICE,AND F&B
|
16.00 – 16.30
|
MEMBERSIHKAN OFFICE MARKETING DAN F&B
|
||
3
|
CLEANING BACK OFFICE CORRIDOR, REST ROOM AND
MUSHOLA 2ND FLOOR
|
16.30 – 17.30
|
MEMBERSIHKAN CORRIDOR, REST ROOM DAN MUSHOLA
LANTAI 2
|
||
4
|
BREAK
AND DINNER
|
17.30 – 18.30
|
ISTIRAHAT
DAN MAKAN MALAM
|
||
5
|
CLEANING POOL AREA, REST ROOM, AND BALCON
3RD FLOOR
|
18.30 – 19.30
|
MEMBERSIHKAN AREA POOL, REST ROOM, DAN
BALKON LANTAI 3
|
||
6
|
CLEANING BASEMENT AREA AND REST ROOM
|
19.30 – 20.00
|
MEMBERSIHKAN AREA BASEMENT DAN REST ROOMNYA
|
||
7
|
CLEANING LOCKER ROOM, AND CORRIDOR
|
20.00 – 21.00
|
MEMBERSIHKAN RUANG LOKER DAN KORIDOR
|
||
8
|
CLEANING OLD FIRE STAIR CASE: BASEMENT-5TH
FLOOR
|
21.00 – 22.00
|
MEMBERSIHKAN TANGGA DARURAT DARI BASEMENT
S/D LANTAI 5
|
||
9
|
CLEANING NEW FIRE STAIR CASE: BASEMENT-11TH
FLOOR / ROOF
|
22.00 – 23.00
|
MEMBERSIHKAN TANGGA DARURAT BARU DARI
BASEMENT S/D LANTAI 11 / ATAP
|
||
10
|
CHECK AND CLEANING FUNCTION ROOMS AREA
|
23.00 – 23.30
|
MEMERIKSA DAN MEMBERSIHKAN AREA FUNCTION
ROOM
|
||
11
|
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND
OVER TO NIGHT SHIFT
|
23.30 – 24.00
|
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY
|
ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
|
HADIR 30 MENIT SEBELUM JAM KERJA
|
ALWAYS READY TO PREPARE AND STAND BY FOR
FUNCTION ROOM AS ORDER OF HK SPV
|
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN
FUNCTION ROOM SESUAI PERINTAH HK SPV
|
ALWAYS READY TO JOIN WITH OTHER SECTION IN
CASE OF URGENT
|
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION
LAIN APABILA DI BUTUHKAN
|
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
|
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG
DI PERINTAHKAN
|
HANDLE
GUEST REQUEST
|
MENANGANI
PERMINTAAN TAMU
|
*********************************************************************************************
SHIFT : NIGHT.
PIC : N1.
NO
|
ASSIGNMENT
|
TIME
|
1
|
BRIEFING, PREPARE EQUIPMENT, AND HAND OVER
WITH AFTERNOON SHIFT
|
23.30 – 24.00
|
BRIEFING , PERSIAPKAN ALAT, DAN HAND OVER
DENGAN SHIFT SIANG
|
||
2
|
CHECK AND CLEANING LOBBY AREA
|
24.00 – 24.30
|
PERIKSA DAN BERSIHKAN AREA LOBBY
|
||
3
|
SUPPER
AND BREAK
|
24.30 – 01.30
|
ISTIRAHAT
DAN MAKAN MALAM
|
||
4
|
CHECK AND CLEANING LOBBY REST ROOM
|
01.30 – 02.00
|
PERIKSA DAN BERSIHKAN REST ROOM LOBBY
|
||
5
|
BUFFING LOBBY FLOOR
|
02.00 – 03.00
|
BUFFING LANTAI LOBBY
|
||
6
|
BUFFING FUNCTION ROOM CORRIDOR
|
03.00 – 03.30
|
BUFFING KORIDOR FUNCTION ROOM
|
||
7
|
CHECK AND CLEANING ALL OF THE FUNCTION ROOMS
AREA
|
03.30 – 04.00
|
PERIKSA DAN BERSIHKAN SEMUA AREA FUNCTION
ROOM
|
||
8
|
CLEANING BACK OFFICE CORRIDOR, REST ROOM AND
MUSHOLA 2ND FLOOR
|
04.00 – 04.30
|
MEMBERSIHKAN CORRIDOR, REST ROOM DAN MUSHOLA
LANTAI 2
|
||
9
|
CLEANING NEW GUEST LIFT
|
04.30 – 05.00
|
MEMBERSIHKAN LIFT TAMU BARU
|
||
10
|
CLEANING OLD GUEST LIFT
|
05.00 – 05.30
|
MEMBERSIHKAN LIFT TAMU LAMA
|
||
11
|
CLEANING FRONT PARK AREA
|
05.30 – 06.30
|
MEMBERSIHKAN AREA PARKIR DEPAN
|
||
12
|
CLEANING BASEMENT AREA AND REST ROOM
|
06.30 – 07.00
|
MEMBERSIHKAN AREA BASEMENT DAN REST ROOMNYA
|
||
13
|
CLEANING EXECUTIVE OFFICE
|
07.00 – 07.30
|
MEMBERSIHKAN EXECUTIVE OFFICE
|
||
14
|
CLEANING TOOLS, EQUIPMENT, AND PANTRY – HAND
OVER TO MORNING SHIFT
|
07.30 – 08.00
|
MEMBERSIHKAN ALAT, PERLENGKAPAN, DAN PANTRY
|
ADDITIONAL ASSIGNMENT:
PRESENT 30 MINUTES BEFORE WORKING HOUR
|
HADIR 30 MENIT SEBELUM JAM KERJA
|
ALWAYS READY TO PREPARE AND STAND BY FOR
FUNCTION ROOM AS ORDER OF HK SPV
|
SELALU SIAP UNTUK PERSIAPAN & PERAWATAN
FUNCTION ROOM SESUAI PERINTAH HK SPV
|
ALWAYS READY TO JOIN WITH OTHER SECTION IN
CASE OF URGENT
|
SELALU SIAP UNTUK BERGABUNG DENGAN SECTION
LAIN APABILA DI BUTUHKAN
|
PERFORM ADDITIONAL / SPECIAL JOB AS ASSIGNED
|
MELAKUKAN PEKERJAAN KHUSUS / TAMBAHAN YANG
DI PERINTAHKAN
|
HANDLE
GUEST REQUEST
|
MENANGANI
PERMINTAAN TAMU
|
*******************************Yustianto.AW********************************************